Introduction to Tigo Home Internet Service
The new Home Internet offered by Tigo allows you to enjoy using the Router/Modem with a completely new experience. Now you can control your Router and Modem straight from your mobile phone and enjoy 4G+ Home Internet by Tigo.
What makes this offer Unique?
What makes this offer unique and first of its kind in Tanzania, is the experience where you can control your Router/Modem from your own Tigo mobile line:
- You don’t need to remove your SIM card from your Modem or Router to check your MBs balance or reload airtime or buy Internet.
- You don’t need to use your smartphone as Modem or Router anymore.
- You’ll be able to view and keep track of your data balance, buy packages with a very simple way through Tigo Pesa App or Internet Portal.
With Home Internet by Tigo from your Mobile phone you can;
- Check your MB balance
- Check your Airtime
- Buy Home Internet packages for your Modem or Router and for a friend
- You will receive information and any relevant notification related to your Modem or Router on your Tigo mobile line
You’ll be able to view and keep track of your data balance, buy packages with a very simple way through Tigo Pesa App. We added new features that will give this experience
Packages
Connect your Home with Tigo Home Internet to get the best Internet experience through your all devices at home as never before!! Enjoy the unbeatable plans which provide complete solution for the need of your Home..
| Package Category | Package Name | Price | Validity | Bundle Contents |
|---|---|---|---|---|
| Weekly | Standard | 10,000 | 7 Days | 7.5GB |
| Standard Plus | 15,000 | 7 Days | 12.5GB | |
| Premium | 25,000 | 7 Days | 23GB | |
| Monthly | Standard | 35,000 | 30 Days | 38GB |
| Standard Plus | 50,000 | 30 Days | 63GB | |
| Premium | 100,000 | 30 Days | 140GB |
Frequently Asked Questions:
The new Home Internet offer by Tigo will allow you to enjoy using the router/modem with a completely new experience. Now you can control your Router and Modem straight from your mobile phone and enjoy 4G+ Home Internet by Tigo.
With Tigo Home internet:
- No need to remove your SIM card from your router/modem to check your MB balance, or reload airtime or buy Internet
- No need to use your smartphone as router/modem anymore, because you will be able to have a full control of your router/modem from your own Mobile Tigo line
- You will be able to view and keep track of your data balance, buy packages with a very simple way through Tigo Pesa App
- If you are Router or modem user: you can Call 100 or visit any Tigo shop to get connected.
- If you don’t have Router or Modem: you can visit any nearest Tigo shop to buy one and get connected to the service and Tigo will give you up to 100GB of FREE internet with 30days validity
You need to have the following:
- Tigo SIM card on your mobile phone
- You would require another Tigo SIM Card for your Tigo Home Internet device.
- Tigo Home Internet device (Modem/Router)
- Active Tigo Pesa account
- Download Tigo Pesa App
If you have a Tigo SIM Card, you need to activate your account by dialing *150*01# and follow directions or Visit Tigo Shop for support
If you have an Android Smartphone you need to go to Google play store to download. I phone version is currently not available, will be available soon.
You will get the following benefits:
- Check balance in real time: MBs and minutes (if you subscribe to a bundle that come with minutes)
- Check balance Airtime
- Validity of your packs
- Buy a pack to your Router/Modem
- Buy a pack to other Router/modem (if for example a friend requested you to buy for him)
- Receiving information and any relevant notification related to your Router/Modem on your Tigo mobile SIM
You can get from any Tigo Shop
Please visit any nearest Tigo Shop to get support
Yes, you can use the modem/router from another network if it is not locked to another network. However, if the device is locked to another network, it can not be used for Tigo Home internet.
You can buy subscriptions from:
- Tigo Pesa App: Select Tigo Mobile Shop on the Home Screen.
- *147*00#: Select Home Internet
- tigo.co.tz
No, Tigo Home Internet does not come with autorenewal service.
Yes, you can buy subscriptions for your friends and family only if they have joined Tigo Home Internet service
You can get support from any Tigo Shop or call Call center number at 100.
No, we have special packages for Tigo Home Internet services available from:
- Tigo Pesa App
- *147*00#
- tigo.co.tz
No, Tigo Home Internet packages are for customers who are using Tigo Home Internet service.
The Home Internet by Tigo monthly plans come with FREE Minutes which can be used by connecting a PSTN cordless phone which is an optional accessory to the CPE Router.
No, the Minutes provided in the Home internet can only be used by connecting to a PSTN cordless phone which is an optional accessory to the CPE Router
No, the Minutes provided in the Home internet can only be used by connecting to a PSTN cordless phone which is an optional accessory to the CPE Router
No, the content provided on Home Internet packs is only enabled for use within the country not for Roaming services or International call or SMS.
Yes, multiple subscriptions of more than one pack a day by a Customer is allowed.
No, currently a Customer can not share the content of a purchased pack with a friend. To buy for a friend, a customer needs to follow specific steps of gifting a new pack to a friend
There are two main payment options for a Customer to choose when buying a pack. 1. Main balance 2. Tigo Pesa.
These options are provided based on the channel selected by a Customer for Example on USSD *147*00# and Tigo Internet Portal a Customer can opt to pay via Main balance option or Tigo Pesa option. While when Tigo Pesa App or Tigo Pesa menu via USSD *150*01# the payment option is only Tigo Pesa
Every Home Internet pack has a specified validity and the content of the purchased pack can only be used within the specified time which is always indicated at the time of purchase and in our menus.
No, at the moment a Customer cannot carry over any remaining content of the purchased pack after the pack is expired. Therefore, a Customer is advised to use the pack content within the predefined validity of the pack. This is always indicated at the time of purchase and in all our menus.
Carryover will be lauched soon, this will be communicated when ready.
Yes, If a customer would want to change onboarded Home Internet number or stop the service, it is adviced to visit any Tigo shop or contact our Customer care line 100
There are two kinds of Welcome Packages
- During onboarding process
- When you buy new Home Internet device (Modem/Router) from Tigo
Yes,
- The welcome pack varies depending on the type of device the customer is purchasing
- If customer purchase Modem (Mi-Fi), Tigo gives 40GB of Data with 30days validity(20GB all day, 20GB night - from 00:00 to 05:59AM)
- If customer purchase Router (CPE), Tigo gives 100GB of Data with 30days validity (50GB all day, 50GB night - from 00:00 to 05:59AM)
- Router (CPE) customers receives additional of 300 all-net minutes valid for 30days.
No, the welcome packages are FREE and are provisioned to Home Internet new customers only"
No, a Customer can not transfer balance from the Home Internet welcome pack"
Terms and Conditions:
Eligibility:
- This service is open to Tigo prepaid subscribers who are connected to Home Internet service only
- Packages can only be used by a registered Tigo SIM Card
Multiple subscriptions:
Multiple subscriptions of more than one pack a day by a Customer is allowed.
Buy for a friend:
A Customer can buy any Home Internet pack for a friend at any point in time AND can buy more than one pack for a friend in a day except for Special offers under Saizi Yako menu
Bundle/Pack sharing:
Currently a Customer can not share the content of a purchased pack with a friend. To buy for a friend, a Customer needs to buy a new bundle for a friend
Payment options:
There are two main payment options for a Customer to choose when buying a pack.
- Main balance 2. Tigo Pesa.
These options are provided based on the channel selected by a Customer for Example on USSD *147*00# and Tigo Internet Portal a Customer can opt to pay via Main balance option or Tigo Pesa option. While when Tigo Pesa App or Tigo Pesa menu via USSD *150*01# the payment option is only Tigo Pesa
Pack Validity:
Every Home Internet pack has a specified validity and the content of the purchased pack can only be used within the specified time which is always indicated at the time of purchase and in our menus.
Pack content carry over:
A Customer can carry over any remaining content of the purchased pack if a customer buys the same pack before the purchased pack validity expires.
The validity of a pack is always indicated at the time of purchase and in all our menus.
How to connect to Home Internet Service:
- To connect to this service a Customers needs to visit Tigo shops or Tigo Agent for Home Internet onboarding processes.
- On boarding process requires a customer to have two simcards, one for his modem and second for his/her mobile phone service. The mobile number is used for buying the Home internet packages, for checking Home internet balance and receive Home Internet related SMS communications
- The onboarded Home internet phone number will be able to subscribe and use Home internet packages only
- if a customer would want to change onboarded Home Internet number or stop the service, it is adviced to visit any Tigo shop or contact our Customer care line 100.
Channels to buy Home Internet pack:
Dial *147*00# → Select Validity → Select Home Internet → Select a pack → Choose payment option → the Customer receive a confirmation of the purchase done or
Buy from our Internet portal (www.internet.tigo.co.tz) or
from our Tigo Pesa App, Tigopesa USSD *150*01#
How to check balance for Home Internet pack:
- Through Tigo Pesa App, the customer can be able to check the balance of the purchased pack
- Via our Tigo internet portal i.e on www.internet.tigo.co.tz
Use of Home Internet content for Internet services:
The content provided on Home internet packs is applicable for all Internet services.
Use of Home Internet content for Roaming and International calls and SMS:
The content provided on Home Internet packs is only enabled for use within the country no for Roaming services and Internatinal services.
Change number or Stop using Home Internet Service:
If a customer would want to change onboarded Home Internet number or stop the service, it is adviced to visit any Tigo shop or contact our Customer care line 100.
Home Internet Welcome Packages:
Activation of the Home Internet Welcome Packages is:
- During onboarding process
- When you buy new Home Internet device (Modem/Router) from Tigo
Devices:
MI-FI - Huawei E5573:
Router: Huawei B315
Tigo offers FREE 40GB to all customers when they buy a new SIM with Tigo Mifi device and FREE 85GB when they buy a new SIM with Router. Benefits on the Tigo Welcome Packs are:
- Tigo SIM + Router + 85GB FREE MBs valid for 30 days cost Tsh195,000
- Tigo SIM + MiFi + 40GB FREE MBs valid for 30 days cost Tsh75,000
Tigo MiFi connects to 10 devices while the Router connects to 32 devices.
Tigo offers 24/7 Dedicated after sales support from our Call center
Frequently Asked Questions:
This service allow our customer to reversal a wrong transaction sent to another Tigo Pesa Customer.
All Tigo Pesa Subscribers.
Note:
Wakalas and corporate customers are restricted from this services.
Within 30 minutes from the time you have performed the wrong transaction.
No, You will be charged 50 Tshs.
Yes, the service is available on App and USSD.
Terms & Condition:
- The welcome pack varies depending on the type of device the customer is purchasing
- If customer purchase Modem (Mi-Fi), Tigo gives 40GB of Data with 30days validity
- If customer purchase Router (CPE), Tigo gives 85GB of Data with 30days validity
- The welcome pack is FREE and is provisioned to Home Internet new customers only
- The Home Internet welcome pack cannot be transferred to another number.