The new Home Internet offer by Tigo will allow you to enjoy using the router/modem with a completely new experience. Now you can control your Router and Modem straight from your mobile phone      and enjoy 4G+ Home Internet by Tigo.

With Tigo Home internet:

1. There is no need to remove your SIM card from your router/modem to check your MB balance, or reload airtime or buy Internet
2. No need to use your smartphone as router/modem anymore, because you will be able to have a full control of your router/modem from your own Mobile Tigo line
3. You will be able to view and keep track of your data balance, buy packages with a very simple way through Tigo Pesa App

1. If you are Router or modem user: you can Call 100 or visit any Tigo shop to get connected.
2. If you don’t have Router or Modem: you can visit any nearest Tigo shop to buy one and get connected to the service and Tigo will give you up to 85GB of FREE internet with 30days validity

You need to have the following:

1. Tigo SIM card on your mobile phone
2. You would require another Tigo SIM Card for your Tigo Home Internet device.
3. Tigo Home Internet device (Modem/Router)
4. Active Tigo Pesa account
5. Download Tigo Pesa App

If you have a Tigo SIM Card, you need to activate your account by dialing *150*01# and follow directions else call 100 or Visit Tigo Shop for support.

If you have an Android Smartphone, you need to go to Google play store to download. iPhone users go to Apple Store to download

You will get the following benefits:

• Check balance in real time: MBs and minutes (if you subscribe to a bundle that come with minutes)
• Check balance Airtime
• Validity of your packs
• Buy a pack to your Router/Modem
• Buy a pack to another Router/modem (if for example a friend requested you to buy for him)
• Receiving information and any relevant notification related to your Router/Modem on your Tigo mobile SIM

You can get from any Tigo Shop, Partner Stores or Tigo Data Sales Team

Please visit any nearest Tigo Shop to get connected

Yes, you can use the modem/router from another network if it is not locked to another network. However, if the device is locked to another network, it cannot be used for Tigo Home internet.

You can buy subscriptions from:

Tigo Pesa App: Select Tigo Mobile Shop on the Home Screen.

*147*00#: Select Home Internet

https://internet.tigo.co.tz

No, Tigo Home Internet does not come with autorenewal service.

Yes, you can buy subscriptions for your friends and family only if they have joined Tigo Home Internet service

You can get support from any Tigo Shop or call our Call center number at 100.

No, we have special packages for Tigo Home Internet services available from:

1. Tigo Pesa App
2. *147*00#
3. https://internet.tigo.co.tz

No, Tigo Home Internet packages are for customers who are using Tigo Home Internet service.

Yes, multiple subscriptions of more than one pack a day by a customer is allowed.

No, currently a customer can not share the content of a purchased pack with a friend. To buy for a friend, a customer needs to follow specific steps of gifting a new pack to a friend

There are two main payment options for a customer to choose when buying a pack.

1. Main balance
2. Tigo Pesa.

These options are provided based on the channel selected by a Customer for Example on USSD *147*00# and Tigo Internet Portal a customer can opt to pay via Main balance option or Tigo Pesa option. While when Tigo Pesa App or Tigo Pesa menu via USSD *150*01# the payment option is only Tigo Pesa.

Every Home Internet pack has a specified validity, and the content of the purchased pack can only be used within the specified time which is always indicated at the time of purchase and in our menus.

No, now a customer cannot carry over any remaining content of the purchased pack after the pack is expired. Therefore, a customer is advised to use the pack content within the predefined validity of the pack. This is always indicated at the time of purchase and in all our menus

Yes, if a customer would want to change onboarded Home Internet number or stop the service, it is advised to visit any Tigo shop or contact our Customer care line 100

There are two kinds of Welcome Packages

1. During onboarding process
2. When you buy new Home Internet device (Modem/Router) from Tigo

Yes,

1. The welcome pack varies depending on the type of device the customer is purchasing
2. If customer purchase Modem (Mi-Fi), Tigo gives 40GB of Data with 30days validity
3. If customer purchase Router (CPE), Tigo gives 85GB of Data with 30days validity 

No, the welcome packages are FREE and are provisioned to Home Internet new customers only"

No, a customer cannot transfer balance from the Home Internet welcome pack

• TV + internet + apps = Smart TV,
• Tv with internet and apps

No, the TV needs to be smart with internet enabled functionalities which allows to connect to Wi-Fi

This is the service which gives customers FREE Mi-Fi or CPE when buy Samsung smart TV bundled with HBB service.

1. Smart TV + 200K pack customer gets free Mi-Fi + 40GB valid for 30days, Smart TV + 350K pack customer gets free CPE + 85GB valid for 30days
2. Customers to qualify for free routers upgrade they should be REGULAR users of 50K monthly packs, 90Days packs.

You can buy this at any Samsung shop and get bundled with HBB service.

The price of smart TV depends on the size and type of the smart TV chosen by customer.

Yes, you can buy it.

Yes, you can buy it.

Yes, you can download any app from smart TV store