Home Internet by Tigo FAQs | Tigo Tanzania


Home Internet by Tigo FAQs

The new Home Internet offer by Tigo will allow you to enjoy using the router/modem with a completely new experience. Now you can control your Router and Modem straight from your mobile phone and enjoy 4G+ Home Internet by Tigo.

With Tigo Home internet:

  1. No need to remove your SIM card from your router/modem to check your MB balance, or reload airtime or buy Internet
  2. No need to use your smartphone as router/modem anymore, because you will be able to have a full control of your router/modem from your own Mobile Tigo line
  3. You will be able to view and keep track of your data balance, buy packages with a very simple way through Tigo Pesa App

You need to have the following:

  1. Tigo SIM card on your mobile phone
  2. You would require another Tigo SIM Card for your Tigo Home Internet device.
  3. Tigo Home Internet device (Modem/Router)
  4. Active Tigo Pesa account
  5. Download Tigo Pesa App

If you have a Tigo SIM Card, you need to activate your account by dialing *150*01# and follow directions or Visit Tigo Shop for support.

If you have an Android Smartphone you need to go to Google play store to download. I phone version is currently not available, will be available soon.

You will get the following benefits:

  1. Check balance in real time: MBs and minutes (if you subscribe to a bundle that come with minutes)
  2. Check balance Airtime
  3. Validity of your packs
  4. Buy a pack to your Router/Modem
  5. Buy a pack to other Router/modem (if for example a friend requested you to buy for him)
  6. Receiving information and any relevant notification related to your Router/Modem on your Tigo mobile SIM

You can get from any Tigo Shop

Please visit any nearest Tigo Shop to get support.

Yes, you can use the modem/router from another network if it is not locked to another network. However, if the device is locked to another network, it can not be used for Tigo Home internet.

You can buy subscriptions from:

  1. Tigo Pesa App: Select Tigo Mobile Shop on the Home Screen.
  2. *147*00#: Select Home Internet
  3. tigo.co.tz

No, Tigo Home Internet does not come with autorenewal service. 

Yes, you can buy subscriptions for your friends and family only if they have joined Tigo Home Internet service.

You can get support from any Tigo Shop or call Call center number at 100.

No, we have special packages for Tigo Home Internet services available from:

  1. Tigo Pesa App
  2. *147*00#
  3. tigo.co.tz

No, Tigo Home Internet packages are for customers who are using Tigo Home Internet service.

The Home Internet by Tigo monthly plans come with FREE Minutes which can be used by connecting a PSTN cordless phone which is an optional accessory to the CPE Router. 

No, the Minutes provided in the Home internet can only be used by connecting to a PSTN cordless phone which is an optional accessory to the CPE Router

No, the Minutes provided in the Home internet can only be used by connecting to a PSTN cordless phone which is an optional accessory to the CPE Router

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