Lipa kwa Simu | Tigo Tanzania
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 Lipa kwa Simu

Product Description:

Is a new digital payment service from Tigo Pesa that enables any customer from any network in the country to make payment of goods / services in an easy, secure, and fast way.

Merchant will have codes and QR codes which will allow customers to pay by entering codes or scanning QR codes.


User Journey:

CUSTOMER:

On USSD

  1. Enter in the Tigo Pesa Menu (*150*01#)
  2. Select 5 (Lipa kwa Simu)
  3. Select 1 (by Tigo Pesa)
  4. Enter Merchant number
  5. Enter Amount to be paid
  6. Enter PIN to complete payment.

On Tigo Pesa App

  1. Select Lipa kwa Simu button then put merchant code or
  2. Select Lipa kwa Simu button then Scan merchant QR code
  3. Enter Amount to be paid
  4. Enter PIN to complete payment.

MERCHANT:

On USSD

  1. Enter in the Tigo Pesa Menu (*150*01#)
  2. Select 5 (Lipa kwa Simu)
  3. Select 0 to enter in the merchant account
  4. Select Business account.
  5. Select Tigo Pesa service that you want to use, example; send money, cash out, check balance etc.

On Tigo Pesa App

  1. Select Merchant button to enter in the merchant account
  2. Select the business account
  3. Select Tigo Pesa service that you want to use, example; send money, cash out, check balance etc.

Charges:


 

Frequently Asked Questions:

  what is Lipa kwa simu?

this is the new digital payment solution from Tigo, which allow customers to pay through codes or scanning QR codes.

  how can I get connected to Lipa kwa simu?

To get connected you will need to have your valid business documents such as TIN certificate, Business license and for Machinga only Machinga ID. And Tigo simcard

  What are the benefits of using this service as a merchant?

The following are the benefits of using this service as a merchant.

  • Merchant transfers to bank are 50% less than normal charges
  • Merchant sending money to other merchant is 50% less than normal charges.
  • Security
  • Convenience
  • Increase sales by having alternative means of accepting payments
  • Helps you to keep sales records
  Are there any charges when customer pay?

yes, but if a customer pays 20k and below there will be no charges but if the payment is above 20k he/she will be charged half of send money charges.

  how do you protect merchant from bandit customers who ask for a reversal from your call center office once they have paid for the goods or given a service?

We have a good cooperation with our call center team, no reversal transaction can be initiated without a merchant consent and all numbers are blocked from selfcare reversals

  when paying a merchant should I add cash out fees on amount to be paid?

no, you will pay the normal price without cash out charges

  Can I receive payments from other MNOs?

yes, you can receive payment from other MNOs across the country.

  How much do I get charged to withdraw money from my merchant account to my number?

it is free of charge.

  What is the maximum amount my merchant account can hold?

it can hold TZS 50,000,000/- maximum.

  Can I have more than one merchant account?

Yes, you can have more than one merchant account depending on the number of business you have. And you can access all merchant accounts using one mobile number.

  if I need support from you, how can I contact you?

if you need support from us kindly call 101 or text WhatsApp 0677333100.

Terms & Condition:

 

  1. CUSTOMER:
    • This product can be used by any customer from any Mobile Network operator.
    • Payments charges for customers from other networks are subjected to the discretion of the issuer
    • Customers are eligible to pay amounts based on the standard limits (Not more than 5M per day)
    • Tigo will not take part in any agreement between a merchant and customer.

 

  1. MERCHANT

    Required documents

    For individual Merchant

    • TIN certificate
    • Business License
    • Tigo Simcard
    • Brela certificate (for name change from individual to business name)
    • Memorandum of Understanding (If any)

 

  1. For Company/Institution:
    • TIN certificate
    • Business License
    • Tigo Simcard
    • memorandum and article of association
    • Introduction letter

 

  1. For Machinga
    • Machinga ID
    • Tigo Simcard

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