Personal Insurance - Bima Mkononi | Tigo Tanzania
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LONGA NAE

This is a new service that will allow Tigo subscribers to call ONE FAVOURITE number anytime with their allocated BONUS MINUTES in bundles. This new service will bring an end to night minutes as all minutes in all Tigo bundles can now be used anytime.

Eligibility: This service will be open to all Tigo prepaid subscribers nationwide 

Launch: 08 JAN 2021

Benefits of LONGA NAE

  • Enjoy BONUS minutes in ALL Tigo Packs
  • BONUS minutes can be used anytime (Night or Day)
  • You can change your favourite number anytime*

*Favourite number can only be changed after every 24hrs

 How to add your favourite LONGA NAE number

Dial *147*00#

Select number 8 LONGA NAE

Choose number 1 Add number

Then enter your favourite number

How to Change your favourite LONGA NAE number

Dial *147*00#

Select number 8 LONGA NAE

Choose number 2 Change number

Then enter your new favourite  LONGA NAE number

NOTE: Favourite number can be changed after every 24hrs

 

 

Frequently Asked Questions:

  What is LONGA NAE?

This is a new service that allow Tigo subscribers to call ONE FAVOURITE number anytime with their allocated BONUS MINUTES in bundles.

  What are the benefits of using this service?

Benefits of LONGA NAE include
 Enjoy BONUS minutes in ALL Tigo Packs
 BONUS minutes can be used anytime (Night or Day)
 You can change your favourite number anytime*

  What happened to Night minutes?

The introduction of this new service Longa Nae will bring an end to night minutes as all minutes in all Tigo bundles can now be used anytime

  When was this service launched?

Longa Nae service was launched on 8th Jan 2021

  Is this service segmented?

No Longa Nae service is not segmented and it is opened to all Tigo prepaid subscribers nationwide.

  How to I add my favourite number to Longa Nae Service?

Dial *147*00# choose LONGA NAE then choose add number

  Can I change my favourite number?

Yes, your favourite number in Longa Nae service can be changed after every 24hrs

  Can I use my BONUS minutes in Longa Nae to call Ex-Net number?

NO, bonus minutes in Longa nae can only be used to call your favourite Tigo number.

  How do I know my allocated BONUS minutes for Longa Nae?

Every package in the menu will indicate the allocated BONUS minutes before committing purchase. Also subscribers will receive confirmation SMS upon successful purchase of a package with clear description of contens received including the allocated BONUS minutes.

  Can I choose a Longa Nae number from the regions?

Yes, you can choose any Tigo number from anywhere inTanzania as your favourite Longa Nae number.

  I bought a Data package why did I not get BONUS Longa Nae Minutes?

BONUS Longa Nae minutes are only allocated to voice pakages and combo packages which have minutes components.

  What is the validity of my allocated BONUS minutes for Longa Nae?

Each bundle or package purchased will have its own validity which will be displayed before committing a purchase but a subscriber will also receive a confirmation sms detailing the content received including the BONUS minutes and their validity.

  What is the fee for adding or changing my Longa Nae favourite number?

Adding of changing the number in Longa Nae is FREE. There is no additional fee charged for adding or changing your Longa Nae favourite number.

  Can I add more than one number as favourite number in Longa Nae service?

Customer can add ONLY one number as a Favorite  number at a time

  What happens if I don’t add my favourite number to Longa Nae service?

Customer without Favorite number registered/added will have his BONUS minutes unused till expired

  I buy my packages via Portal and Tigopesa will I still get BONUS minues for Longa Nae?

Yes, the BONUS minutes allocated for Longa Nae will be available regardless of channel of purchase. A subscriber can use any of the channels to buy the package and still receive BONUS minutes for calling favourite number.

Longa Nae Terms and Conditions:

  • This service is open to Tigo prepaid subscribers nationwide
  • Favourite Longa Nae number has to be a valid Tigo active number
  • Adding or changing a favourite Longa Nae number is FREE
  • Changing of favorite number can ONLY be done once in 24hrs
  • A subscriber can only add 1 favourite LONGA NAE number at a time.
  • A subscriber who is yet to register or add a Favorite Longa Nae number will not be able to utilize allocated BONUS minutes in bundles and minutes will remain unused till expiry
  • Favorite Minutes can be used anytime as long they main pack is still valid and Favorite minutes are not depleted
  • Calling a favorite number will be given the priority over Main minutes on Favorite minutes utilization
  • Bonus minutes allocated in bundles for calling favourite Longa Nae number are non transferable / sharable.

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