Dar es Salaam. October 22nd, 2019. Tigo Tanzania’s mobile financial services business, Tigo Pesa, in partnership with UmojaSwitch (BCX) has today launched the new ATMs cash out services to provide a more reliable and convenient money solutions to its customers.
The partnership between the two entities marks an important step in fostering financial inclusion in the country as Tigo Pesa, Tigo mobile money service, is now providing ATM cash withdrawals.
Speaking during the launch ceremony today, Tigo’s Acting Chief officer,Mobile Financial Services, Angelica Pesha said the new service is in line with the company’s strategy of providing its customers with quality and digitalized financial services to ensure superior customer experience in the market.
“We are excited to launch this new mobile banking solution that will give our customers more control of their money since it is an easy and secure way of accessing money through Umoja Switch ATMs that are available across the country,” noted Pesha
Pesha added that the service will further bank to wallet and wallet to bank penetration while diversifying the use of the Tigo Pesa as a full-fledged financial service provider which is more convenient to its customers.
“It is our hope that this new service will foster our goal to extend our footprint to our customers across every corner of the country and contribute to the financial inclusion agenda. Through this partnership Tigo is increasing its customer touch points to Umoja Switch ATMs and by so doing allowing Tigo Pesa customers to withdraw money conveniently from their Tigo Pesa wallets at UmojaSwitch ATMs. This complements more than 100,000 existing Tigo Pesa agents across the country.” said Pesha.
For Tigo customers to access this service all the need to do is to follow few simple steps; Dial *150*01# then Select 7. Financial Services, Select 5. ATM Cash-out, Select Bank, key in the Amount they want to withdraw, PIN number, then; you will receive OTP (ONE Time Pin) to use at ATM to withdraw your cash.
With this new partnership, Tigo’s customers will now be able to access the cash-out services through more than 350 Umoja ATMs that are available across the country something that increases customer convenience, grows ecosystem and facilitates transactions.
Commenting about the partnership, The UmojaSwitch Company Ltd Chief Executive Officer, Danford Mbilinyi said, “the cooperation will enhance advancement of the financial sector while making services more available to people of all levels from both urban and rural areas.
We strongly appreciate this cooperation between Tigo and UmojaSwitch in giving our customers freedom to access their money any time and hence save time and costs since our ATMs are available in many areas of the country,” We are proud to have implemented an ATM network with full range of services, and today, as we launch the Tigo Pesa cash out service from our ATMs, our network has added a vital service in its portfolio. I urge customers to make use of this exiting facility”. said Mr. Mbilinyi
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