Individuals

• Certified copy of the National ID, Passport (or equivalent acceptable identification)
• Certified copy of residence/work permit for non-citizens
• Physical address
• Letters from two references with their contact details
  (existing Tigo Postpaid subscriber, Advocate, Banker or Employer)
• Bank statements for the last 3 months
• Security deposit on the requested Plan
• Sign a contract form for 18 months or 24 months depending on the Plan

Government, Government Agencies and Embassies

• Letter requesting for the services from relevant authority
• Government-/Embassy-issued ID for the contact person
• Physical address (must be verified)
• Security deposit on the requested Plan

 Business (Corporate, NGOs, SMEs, Sole Traders and Unincorporated Entities)

• Copy of Business License
• Copy of VAT & TIN Registration
• Certificate of incorporation
• Company letterhead with full names and signatures of the company's signatories
• Certified copy of passport and residence permit of signatories
• Security deposit on the requested Plan
• Physical address (must be verified)
• Bank statements for the last 3 months

Yes, you can make the changes and vice versa; however the change requests are subject to existing Tigo's Terms and Conditions.

You just need to visit any of our Shops with all the requirements and will fill out an application form for activation. Corporate activations will require visits by the corporate team before activation.

It is open to all the prepaid customers and new customers wanting to join Postpaid services.

The contract is between 18months and 24months depending on the Plan and can be renewed.

The account is activated as soon as all the required documents have been submitted and the application form has been filled.

You should call our Call Centre number 100; we have dedicated team to serve you anytime.

You are required to provide an e-mail address while filling the application form through which your bills will be sent every month.

You can visit any of our Tigo Shops for bill payment.

Yes, you can pay the bills via Tigo Pesa using Wakala code 13263 if you are registered with Tigo Pesa as well as Direct Bank deposits.

Yes you can make advance payment that will be deposited in your account.

Yes, the same existing prepaid number can be used on Postpaid and you can as well get the same number from a different provider with a new Tigo code.