Reversals | Tigo Tanzania


Tigo  advises you to be extra careful when transacting in order to prevent inconvenience and loss of funds. Tigo will send a message to the receiver and sender informing them of the reversal before it is performed.

In case the receiver is in concern with the transaction about to be reversed, he is advised to call 100 with details of the transaction for assistance.

In case of a wrong transfer, you are advised to immediately dial 100 to get assistance from customer care, Tigo will not be liable in cases where the funds have been utilized by the wrong recipient of a successful transactions..

Reversal /Refund SLA (Time for Resolution)

  • Send Money : Tigo to Tigo – 12 Hours
  • Send Money :  Tigo to other MNO’s (Voda, Airtel & Zantel) – 72 Hours
  • Cash-Out      :  72 hours
  • Cash-in         :  72 hours
  • Bill Payment  :  72 hours
  • Wallet to Bank: 72 hours
  • Bank to Wallet: 72 hours
  • Merchant pay:  
  • Airtime : 


The above times are  for normal complaint cases. In extra ordinary cases, the time will vary depending on the complexity of the case.

Airtime transactions will not be reversed.

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