Kinara Packs FAQs | Tigo Tanzania
Stay safe and healthy. Please practice hand-washing and social distancing, and check our resources for adapting to these times..


Kinara Packs FAQs

- All Tigo prepaid Customers are eligible to buy Tigo packs
- Packages can only be used by a registered Tigo SIM Card

Yes, multiple subscriptions of more than one pack a day by a Customer is allowed.

Yes you can buy any Kinara pack for a friend at any point in time AND you can buy more than one pack for a friend in a day except for Special offers under Saizi Yako menu

No, currently a Customer can not share the content of a purchased pack with a friend. To buy for a friend, a customer needs to follow specific steps of gifting a new pack to a friend

There are two main payment options for a Customer to choose when buying a pack. 1. Main balance 2. Tigo Pesa.
These options are provided based on the channel selected by a Customer for Example on USSD *147*00# and Tigo Website a Customer can opt to pay via Main balance option or Tigo Pesa option. While when Tigo Pesa App or Tigo Pesa menu via USSD *150*01# the payment option is only Tigo Pesa

Every Kinara pack has a specified validity and the content of the purchased pack can only be used within the specified time which is always indicated at the time of purchase and in our menus.

Yes, A Customer can carry over any remaining content of the purchased pack if a customer buys the same pack before the purchased pack validity expires.
The validity of a pack is always indicated at the time of purchase and in all our menus.

Dial *147*00# → Select Validity → Select Kinara → Select a pack → Choose payment option → the Customer receive a confirmation of the purchase done or
Buy from our Website (www.tigowebsite.co.tz) or
from our Tigo Pesa App, Tigopesa USSD *150*01# or
Buy from our POS Channels

Dial *102*00# and a Customer will receive a detailed SMS with the pack balance

Yes, a Customer can use the content provided on the pack for On-net & Ex-Net only

No, the content provided on Kinara packs is only enabled for local On net and Off net calls, browsing and or sms in Tanzania only and can not be used during roaming or for interntational calls and or SMS

Yes, a Customer is not restricted to use or buy other services while subscribed to a pack

Subscribe to our monthly newsletter

Find a Tigo shop