Kinara Packs Terms & Conditions

• 1 Eligibility:
  • All Tigo prepaid Customers are eligible to buy Kinara packs
  • Packages can only be used by a registered Tigo SIM Card
• 2Multiple subscriptions:

  Multiple subscriptions of more than one pack a day by a Customer is allowed.

• 3 Buy for a friend:

  A Customer can buy any Kinara pack for a friend at any point in time AND can buy more than one pack for a friend in a day except for Special offers under Saizi Yako menu.

• 4 Bundle/Pack sharing:

  Currently a Customer can not share the content of a purchased pack with a friend. To buy for a friend, a Customer needs to follow specific steps of gifting a new pack to a friend

• 5 Payment options:

  There are two main payment options for a Customer to choose when buying a pack. 1. Main balance 2. Tigo Pesa. These options are provided based on the channel selected by a Customer for Example on USSD *147*00# and Tigo Website a Customer can opt to pay via Main balance option or Tigo Pesa option. While when Tigo Pesa App or Tigo Pesa menu via USSD *150*01# the payment option is only Tigo Pesa

• 6 Pack Validity:

  Every Kinara pack has a specified validity and the content of the purchased pack can only be used within the specified time which is always indicated at the time of purchase and in our menus.

• 7 Pack content carry over:

  A Customer can not carry over any remaining content of the purchased pack after the pack is expired. Therefore a Customer is advised to use the pack content within the predefined validity of the pack. This is always indicated at the time of purchase and in all our menus.

• 8 Channels / How to buy Kinara packs:

  Dial *147*00# → Select Validity → Select Kinara → Select a pack → Choose payment option → the Customer receive a confirmation of the purchase done or
  Buy from our Website (www.tigowebsite.co.tz) or
  from our Tigo Pesa App , or Tigopesa USSD *150*01# or
  Buy from our POS Channels or

• 9 How To check balance for Kinara pack:

  Dial *102*00# and a Customer will receive a detailed SMS with the pack balance

• 10 Use of Kinara content for On net and Off net :

  A Customer can use the content provided on the pack for both On net and off net

• 11 Use of Kinara content for Roaming and International calls and SMS:

  The content provided on Kinara packs is only enabled for local On net and Off net calls, browsing and or sms in Tanzania only and can not be used during roaming or for interntational calls and or SMS

• 12 Use of other services:

  A Customer is not restricted to use or buy other services while subscribed to the Kinara packs.

• 13 Maximum amount of allowances that customer can rollover are:

  Tigo Kinara Monthly packs:

  1. Data limit: 30GB
  2. Voice limit: 2,000Mins (All net)
  3. Voice limit: 20mins (International)
  4. SMS limit: 14,000

  Tigo Kinara Weekly packs:

  1. Data limit: 4GB
  2. Voice limit: 300Mins (All net)
  3. SMS limit: 2,000