Wrong transfers will happen but it is important to immediately call Customer Service at 100. If the funds sent have not been withdrawn yet Tigo will be able to reverse the money back to the sender. If funds have been withdrawn by the receiver, customer should make a report to police and Tigo will accord with necessary information needed.
The first thing to do is to call Tigo Pesa Call Center by dialing 100 or visit any nearest Tigo Shop and report that the SIM card or phone has been lost.
The attendant will ask the customer a number of questions in order to verify the customer’s identity and then suspend the account, and further procedures of sim replacement will follow
Tigo Pesa is reliant on the Tigo Network. In the unlikely event of the Tigo network being down, please avoid conducting any transactions until the network becomes available and you confirm that your phone has coverage.
Most of the time the confirmation SMS comes within a few minutes but sometimes there will be network problems.
If you have waited more than 10 minutes and still have not received the confirmation SMS you should check your balance or call Tigo Pesa Call Center on 100
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