Tigo Pesa App FAQs | Tigo Tanzania


Tigo Pesa App FAQs

  • Your Tigo number is in the device
  • Your phone data is enabled for Tigo simcard only
  • Your Wi-Fi is switched off

A: Android User

  • Launch "Google play store"
  • Search Tigo Pesa App
  • Select  Tigo Pesa Tanzania
  • Then "Install"
  • Then "Open"
  • Choose Language English/Swahili
  • Register Your Device by Entering your mobile number
  • Enter the Authentication code you receive via SMS
  • Agree with Terms and conditions then Enter PIN code

B: IOS user

  • Launch "Apple Store"
  • Search Tigo Pesa App
  • Select  Tigo Pesa Tanzania
  • Then "Install"
  • Then "Open"
  • Choose Language English/Swahili
  • Register Your Device by Entering your mobile number
  • Enter the Authentication code you receive via SMS
  • Agree with Terms and conditions then Enter PIN code

Yes you can install the application on multiple devices at the same time and access from any of your registered devices; you can view all your registered devices and also easily deregister.

Yes you can continue using both the *150*01# short code and the Tigo Pesa application.

The app uses the latest security feature to protect you as the consumer, but we would like to remind our customers of the importance of never sharing your PIN with anybody, and to note that Tigo staff will never require you to provide us with your PIN.

Yes, you can save and delete at any time. The application gives you a choice of saving the reference each time you perform a transaction and with a Description box for every transaction you do. 

The application can either be in Swahili or English, the user has an option of changing it any time in the App itself.

Yes, the application works anywhere in Tanzania as long as your device has Wi-fi/data connection, it also works anywhere in the world as long as your device/handset has Wi-fi/data connection.

You can reset your password by calling Tigo customer care on 100, or visiting any of our Tigo Shops.

You can visit the website to view the list of supported devices this might be updated periodically as new devices are added to the list.

No your money will be safe since your wallet is still protected by your Tigo Pesa PIN.

You should call customer care to ensure the device is deregistered, you can also download the the Tigo Pesa app on the new device and continue using it.

All you need is: Your IOS or android phone with Tigo Data network and your registered Tigo number

If that happens: Switch off  Wi-Fi and Check if your phone has an internet connection or alternatively contact Tigo customer care. 

There are no extra charges for the customer to download the Tigo Pesa application. It’s normal charges used in downloading any other App.

No. Normal Tigo Pesa charges will apply .Data service through Tigo will not be charged when using the Tigo Pesa App.

The application can take a couple of minutes depending on the speed of your internet connection.

The link can be found on Tigo website, or visiting the App stores directly via your devices or visit our Tigo website to download the App.

The customer can download the App by visiting their App store or by clicking on the link that will be sent to them via SMS or visit out Tigo Website to download the App

Yes, it doesn’t matter which network you’re using .Just make sure your Tigo number is in the device when registering the App and there after you can use the App with any network.

Yes, you will use the same Tigo Pesa PIN used when accessing through USSD *150*01# 

All-important services which are currently available on Tigo pesa through USSD will also be available on the smartphone application. E.g

  • Sending money to any network
  • Sending money as voucher
  • Cash out
  • Bill payments
  • Self-top up and Buying  Packages
  • Self-care including E statements
  • Sending money to the bank
  • Check balance
  • Store and Manage favorites.

 

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