Tigo Pesa FAQs | Tigo Tanzania
Stay safe and healthy. Please practice hand-washing and social distancing, and check our resources for adapting to these times..

Tigo Pesa FAQs

We don’t advice merchants to  cash out because they can do various transactions with the e-money in their tigo pesa wallet, just to mention some.

  • You can replenish your stock by paying other registered stockies/ distributors
  • Transfer the balance to your bank account
  • You can pay for different bills currently available in tigo pesa menu.
  • Transfer e-money direct to wallet of subs from other  MNOs

Use your mobile wallet to save e-money and get tigo pesa gawio after every 3 months.

We have a good cooperation with our call center team, usually we share all the merchants data base with them and no reversal transaction can be initiated without a merchant conceit.

Yes, they can get the e-money left by a deceased merchant by submitting necessary documents required and follow normal procedures for the same, like death certificate etc.

The customer can download the App by visiting their App store or by clicking on the link that will be sent to them via SMS or visit out Tigo Website to download the App

Yes, it doesn’t matter which network you’re using .Just make sure your Tigo number is in the device and you are using Tigo internet and not WiFi of any kind, when registering the App  and there after you can use the App with any network.

Yes, you will use the same Tigo Pesa PIN used when accessing through USSD *150*01# 

All-important services which are currently available on Tigo pesa through USSD, will also be available on the smartphone application.

Most of the time the confirmation SMS comes within a few minutes but sometimes there will be network problems.

If you have waited more than 10 minutes and still have not received the confirmation SMS you should check your balance or call Tigo Pesa Call Center on 100

Tigo Pesa is reliant on the Tigo Network. In the unlikely event of the Tigo network being down, please avoid conducting any transactions until the network  becomes available and you confirm that your phone has coverage.

The first thing to do is to call Tigo Pesa Call Center by dialing 100 or visit any nearest Tigo Shop and report that the SIM card or phone has been lost.

The attendant will ask the customer a number of questions in order to verify the customer’s identity and then suspend the account, and further procedures of sim replacement will follow

Wrong transfers will happen but it is important to immediately call Customer Service at 100. If the funds sent have not been withdrawn yet Tigo will be able to reverse the money back to the sender. If funds have been withdrawn by the receiver, customer should make a report to police and Tigo will accord with necessary information needed.

Tigo Pesa Self Care is a service that allows users to resolve Tigo Pesa related queries on their own, without contacting the Call Centre.

Transaction reversal is the action of requesting money that has been sent to the wrong recipient to be returned. This can be done by yourself or by contacting the Call Centre.

Self-transaction reversal. Tigo has made it possible for users to reverse wrong transactions sent to Tigo recipient on their own without a need to contact the Call Centre.

As soon as you realise you have sent money to a wrong Tigo Pesa recipient, you dial *150*01#, select number 6, Self Care (My account), and follow instructions

For now you can only perform self-reversal for money sent to a wrong Tigo recipient, but soon we will be able to reverse for all send money transactions ( ie for money sent to other networks).

To perform a self-reversal all you need to do is dial *150*01#, select number 6, Self Care (My account) and follow instructions. You should also have Tsh 50 in your account which is the service charge for the same service.

You can do a self-reversal 3 times per day and for a reversal to be successful, it has to be done within 30 minutes of the original transactions, if you haven’t initiated reversals 30 minutes after the transaction, you are advised to contact Customer Care on 100 for assistance.

Yes, you can do a self-reversal transaction wherever you are in Tanzania.

You can now do a self-reversal yourself, you do not need to contact the Call Centre. As soon as you realize the mistake. Just dial *150*01#, then choose number 6, Self-Care and follow the instructions.

Self-reversal can be initiated for any amount of transaction up to Tsh 3,000,000 which is the daily allowable transaction limit.

Do not worry about the person rejecting your reversal request. The money will stay safe even if he/she rejects the transaction, all you have to do is report to Customer Care for further assistance.

You will not lose your money. In case your legitimate money is reversed, please call the call 100, call centre for further assistance.

This service is only for Customers. Wakala cannot do a self-reversal. If they try, they will get a message telling them they are not allowed to do this transaction. In addition, a reversal to a registered merchant number is not allowed.

This service is only available for send money services only, Epin Pesa cannot be reversed.

In the meantime, the service is only available on our USSD menu, it will soon be on the App.

Self-Reversal only works for transactions that are done within 30 minutes. After 30 minutes, please call 100 to get assistance

Subscribe to our monthly newsletter

Find a Tigo shop