With Tigo Pesa now you can cash out money through more than 350 Umoja ATMs that are available across the country.
It’s as Easy as following the steps below;
On mobile(Tigo Pesa Menu)
With Tigo Pesa now you can cash out money through more than 350 Umoja ATMs that are available across the country.
It’s as Easy as following the steps below;
On mobile(Tigo Pesa Menu)
- 1Dial *150*01#
- 2 Select 7. Financial Services
- 3 Select 5. ATM Cash-out
- 4 Select 1. Umoja ATM
- 5 Enter Amount you want to cash-out on the Tigo Pesa menu
- 6 Enter Tigo Pesa Pin
- 7 You will Receive OTP SMS ( One Time Pin) on your phone
On Umoja ATM Machine
- 8 On the Umoja ATM, Select Tigo Pesa button.
- 9 Enter the Received OTP SMS code( One Time Pin).
- 10 Enter Your Tigo Pesa mobile number 07XXXXXXXX or 06XXXXXXXX
- 11 Select/Enter the same Amount that was cashed out from the Tigo Pesa Menu on the ATM.
Note
One time Pin lasts for 5 Minutes, you need to start the process when you are near an ATM
Tariffs and charges applicable when Tigo Pesa ATM Cash Out Services
|
Lower Bands |
Upper Bands |
Cash Out |
|
5,000 |
6,999 |
850 |
|
7,000 |
9,999 |
900 |
|
10,000 |
19,999 |
1,400 |
|
20,000 |
29,999 |
1,700 |
|
30,000 |
39,999 |
1,750 |
|
40,000 |
49,999 |
2,300 |
|
50,000 |
99,999 |
2,700 |
|
100,000 |
199,999 |
3,600 |
|
200,000 |
299,999 |
5,100 |
|
300,000 |
399,999 |
6,000 |
|
400,000 |
499,999 |
6,500 |
Note:
- The maximum amount that can be dispensed at the ATM is Tshs. 400,000 per transaction;
- Daily customer limit as per BOT NPS Act apply (3Million for full registered KYC); and
- For any cash out amount above Tshs. 400,000 customers will have to perform multiple transactions.
Frequently Asked Questions:
The ATM cash out fees are exactly the same as cashing out from a Wakala. There is no difference in charges, enjoy cashing anywhere at your convenience
Minimum amount is Tsh 5,000.
The allowed denomination is Tsh 5,000.
The One time Pin expiries and your money will be reversed back to your Tigo Pesa account with the service charge
Use this Link http://umojaswitch.co.tz/atm-search?title=&field_mahali_tid=&field_city_tid=36 and select the city and location to find the ATM near you
You don’t need to subscribe for this service, its available for all Tigo Pesa users, to access it, simply dial *150*01#, select 7, financial services, then 5 ATM cash out and select 1, Umoja ATM, input the value you want to cash out, enter your Tigo Pesa Pin, then you will receive and OTP. Go to the nearest ATM, select Tigo Pesa, input the 6 digit one time pin, your phone number and amount, wait for your cash to dispense.
All you need is to have your phone, no need of a bank card. You will have to use your phone and enter a 6 digit password into the ATM
Yes, your Tigo Pesa Information is well secured when Using ATM cash out services. As per Tigo Pesa service guidelines, do not share your Tigo Pesa password with anyone.
The limit is 3Million for High KYC and 1 Million for Low KYC However at ATM Machine you can only cash out 400,000 Tshs per transaction. Therefore to cashout your total daily limit of 3M or 1 Million, you will need repeat the process several time to a multiple o 400,000 Tshs.
The 6 digit one time password can only be used for one transaction. Each time you want to cashout , you will receive a new password. You do not need to remember this number once used
Passwords and PIN are not to be shared with other people, we advise you to not share your pin or one time password for security reasons
For now, this service is only available to Umoja Switch customers, but will be availed to other ATMs with time
Terms & Condition:
- The maximum amount that can be dispensed at the ATM is Tshs. 400,000 per transaction
- Daily customer limit as per BOT NPS Act apply (3Million for full registered KYC)
- For any cash out amount above Tshs. 400,000 customers will have to perform multiple transactions.
- Customer is not allowed and/or advised to share his/her One Time password(OTP) with anyone
- Customer must be near Umoja ATM machine to cash out the money since he/she has 5 Minutes only to collect the money before one time password expires.