ATM Cash Out services | Tigo Tanzania
Stay safe and healthy. Please practice hand-washing and social distancing, and check our resources for adapting to these times..

 ATM Cash Out services

With Tigo Pesa now you can cash out money through more than 350 Umoja ATMs that are available across the country.

It’s as Easy as following the steps below;

On mobile(Tigo Pesa Menu)

With Tigo Pesa now you can cash out money through more than 350 Umoja ATMs that are available across the country. 

It’s as Easy as following the steps below;

1

On mobile(Tigo Pesa Menu)


  • 1Dial *150*01#
  • 2 Select 7. Financial Services
  • 3 Select 5. ATM Cash-out
  • 4 Select 1. Umoja ATM
  • 5 Enter Amount you want to cash-out on the Tigo Pesa menu
  • 6 Enter Tigo Pesa Pin
  • 7 You will Receive OTP SMS ( One Time Pin) on your phone

2

On Umoja ATM Machine


  • 8 On the Umoja ATM, Select Tigo Pesa button.
  • 9 Enter the Received OTP SMS code( One Time Pin).
  • 10 Enter Your Tigo Pesa mobile number 07XXXXXXXX or 06XXXXXXXX
  • 11 Select/Enter the same Amount that was cashed out from the Tigo Pesa Menu on the ATM.

Note

One time Pin lasts for 5 Minutes, you need to start the process when you are near an ATM 

Tariffs and charges applicable when Tigo Pesa ATM Cash Out Services

          

Lower Bands

Upper Bands

Cash Out

5,000

6,999

850

7,000

9,999

900

10,000

19,999

1,400

20,000

29,999

1,700

30,000

39,999

1,750

40,000

49,999

2,300

50,000

99,999

2,700

100,000

199,999

3,600

200,000

299,999

5,100

300,000

399,999

6,000

400,000

499,999

6,500

 

Note:

  • The maximum amount that can be dispensed at the ATM is Tshs. 400,000 per transaction;
  • Daily customer limit as per BOT NPS Act apply (3Million for full registered KYC); and
  • For any cash out amount above Tshs. 400,000 customers will have to perform multiple transactions.

 

Frequently Asked Questions:

  What are the fees for cash out using ATM

The ATM cash out fees are exactly the same as cashing out from a Wakala. There is no difference in charges, enjoy cashing anywhere at your convenience

  What is the Minimum amount that I can cash out

Minimum amount is  Tsh 5,000.

  What are the allowed denomination

The allowed denomination is Tsh 5,000.

  What happens when I have not used my One time Pin within 5 minutes

The One time Pin expiries and your money will be reversed back to your Tigo Pesa account with the service charge

  How do I find the location of Umoja ATM’s

Use this Link http://umojaswitch.co.tz/atm-search?title=&field_mahali_tid=&field_city_tid=36 and select the city and location to find the ATM near you

  Do I have to subscribe to be able to use the ATM cash out service

You don’t need to subscribe for this service, its available for all Tigo Pesa users, to access it, simply dial *150*01#, select 7, financial services, then 5 ATM cash out and select 1, Umoja ATM, input the value you want to cash out, enter your Tigo Pesa Pin, then you will receive and OTP. Go to the nearest ATM, select Tigo Pesa, input the 6 digit one time pin, your phone number and amount, wait for your cash to dispense.

  Do I need to have an bank ATM card to use Tigo Pesa ATM cash out

All you need is to have your phone, no need of a bank card. You will have to use your phone and enter a 6 digit password into the ATM

  Is my Tigo Pesa information secured when using ATM cash out

Yes, your Tigo Pesa Information is well secured when Using ATM cash out services. As per Tigo Pesa service guidelines, do not share your Tigo Pesa password with anyone.

  What is the maximum amount I can cash out per day using Tigo Pesa ATM cash Out

The limit is 3Million for High KYC and 1 Million for Low KYC However at ATM Machine you can only cash out 400,000 Tshs per transaction. Therefore to cashout your total daily limit of 3M or 1 Million, you will need repeat the process several time to a multiple o 400,000 Tshs.

  Can I use the one time password for another transaction?

The 6 digit one time password can only be used for one transaction. Each time you want to cashout , you will receive a new password. You do not need to remember this number once used

  Can I give my one time password to someone else to get money for me?

Passwords and PIN are not to be shared with other people, we advise you to not share your pin or one time password for security reasons

  Can I get cash from CRDB or NMB?

For now, this service is only available to Umoja Switch customers, but will be availed to other ATMs with time

Terms & Condition:

  • The maximum amount that can be dispensed at the ATM is Tshs. 400,000 per transaction
  • Daily customer limit as per BOT NPS Act apply (3Million for full registered KYC)
  • For any cash out amount above Tshs. 400,000 customers will have to perform multiple transactions.
  • Customer is not allowed and/or advised to share his/her One Time password(OTP) with anyone
  • Customer must be near Umoja ATM machine to cash out the money since he/she has 5 Minutes only to collect the money before one time password expires.

Subscribe to our monthly newsletter

Find a Tigo shop