Tariffs and charges applicable during transfer and withdrawal for Tigo Pesa subscribers that includes the government levy. Dial *150*01#.
Frequently Asked Questions:
What is the process of cashing out money?
- Dial *150*01#
- Select 3 Cash-Out
- Enter Agent code
- Enter amount
- Enter PIN to confirm Cas-out
What are the advantages of using Tigo Pesa to Cash out?
- Convenience: There is no need for you to walk to the bank
- Affordable: The most competitive tariffs compared to other networks.
- Secure: There is no risk of theft or fraud
- Instant: All customer needs to do is make a few clicks to receive their cash
How much will be charged for sending money?
- Tigo Pesa has the most affordable Cash out charges
- The charges are in accordance with our competitive tariffs as seen on our website
What if I send money to the wrong Wakala?
- You can call the Customer Care Agent by dialing 100.
- The Tigo Pesa agent will confirm if your transaction has been successful or not.
- Next, the agent will collect necessary information from you and follow the procedure for a reversal.
Terms & Condition:
- Subscriber must be Registered with Tigo Pesa
- Subscriber must have balance in the wallet that includes cashout amount and withdrawal fee
- Subscriber can only cashout amounts within the transaction limit that are set
- Subscriber can cashout only through Tigo Pea Agents
Frequently Asked Questions:
How do I register for this service?
You don’t need to register for mobile banking to access this service. You just need to be registered with Tigo Pesa
What is the process of transferring money from the bank?
- Dial *150*01#
- Select 7 Financial services
- Select 1 Bank to Tigo Pesa
- Select your Bank
- Select 1 to enter Bank account number
- Enter Bank Account number
- Enter amount
- Enter PIN to confirm transfer
What if I don’t see my bank?
- Select “Other Banks” option in the menu and look at the second and third sub menus. If you still can’t see your bank, please call our Tigo Customer Care #100
Do I incur any fees to transfer money to the bank?
- The charges you will incur will be in accordance with wallet to bank tariffs as seen on our website
How long does it take to send money to the bank?
- This will be instant or within 5 minutes
If money does not reach the bank who do I contact?
- If money does not reach the bank please call our Tigo Customer Care #100
Which banks can I perform the wallet to bank transactions with?
There are several banks listed as seen below
- CRDB
- NMB
- Equity Bank
- First National Bank
- NBC
- Stanbic Bank
- UMOJA
- Akiba Bank
- Amana Bank
- Standard Chartered
- DCB Bank
- Access Bank
- Bank of Africa
- Exim Bank
- DTB Bank
- ABSA Bank
- KCB Bank
- Mkombozi Bank
- PBZ
- TPB
- IM Bank
- CBA Bank
- Maendeleo Bank
- GT Bank
- BancABC
- ECO Bank
- TPB Bank
- Yetu Bank
- Letshego
- FINCA
- UBA Bank
- Mwalimu Bank
- NIC Bank MFI
- Canara Bank
- BOA
What are the advantages of using Tigo Pesa to send Money to the Bank?
- Convenience: There is no need for you to walk to the bank
- Affordable: The most competitive tariffs compared to other networks.
- Secure: There is no risk of theft or fraud when transferring money with Tigo Pesa
- Instant: Unlike other means, the recipients receive the money instantly, once the transaction is confirmed.
What if I send money to the wrong account?
- You can call the Customer Care Agent by dialing 100.
- The Tigo Pesa agent will confirm if your transaction has been successful or not.
- Next, the agent will collect necessary information from you and follow the procedure for a reversal.
Terms & Condition:
- Subscriber must be Registered with Tigo Pesa
- Subscriber can only send amounts within the transfer and transaction limit that are set
- Subscriber must have balance in the wallet that includes sending amount and transfer fee