Tigo Pesa Tariffs | Tigo Tanzania
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Tariffs and charges applicable when sending and receiving money for Tigo Pesa subscribers. Dial *150*01#. Tariffs as of June 2020

Tigo Pesa Tariffs - June 2020

START

END

Send to Tigo Pesa

Send to other networks

Cash Out

             100

               999

                                   15

                                      15

            -  

         1,000

            1,999

                                   30

                                      50

        300

         2,000

            2,999

                                   30

                                      50

        400

         3,000

            3,999

                                   50

                                    100

        600

         4,000

            4,999

                                   60

                                    100

        650

         5,000

            6,999

                                 130

                                    200

        950

         7,000

            9,999

                                 150

                                    200

     1,000

       10,000

          19,999

                                 360

                                    550

     1,450

       20,000

          29,999

                                 380

                                    600

     1,850

       30,000

          39,999

                                 400

                                    680

     1,850

       40,000

          49,999

                                 410

                                    750

     2,350

       50,000

          99,999

                                 720

                                 1,250

     2,700

     100,000

       199,999

                              1,000

                                 1,600

     3,650

     200,000

       299,999

                              1,200

                                 1,900

     5,300

     300,000

       399,999

                              1,500

                                 2,300

     6,500

     400,000

       499,999

                              1,500

                                 2,500

     7,000

     500,000

       599,999

                              2,200

                                 3,200

     7,500

     600,000

       799,999

                              3,300

                                 4,300

     8,000

     800,000

       899,999

                              3,500

                                 4,300

     8,000

     900,000

    1,000,000

                              3,500

                                 6,000

     8,000

  1,000,001

    3,000,000

                              5,000

                                 6,000

     8,000

  3,000,001

  10,000,000

                              5,000

                                 6,000

   10,000

Action Minimum Maximum Charges
Deposit Cash 1,000 5,000,000 FREE
Sending money to unregistered users for TigoPesa and other networks  1,000 1,000,000 Depositing charges + Withdrawing charges
– Withdraw money from unregistered TigoPesa user/ other networks  1,000 1,000,000 FREE
Action Charges
Change TigoPesa PIN FREE
TigoPesa balance inquiry and Mini statement 50
Payments via TigoPesa Depending on amount
Monthly Report Charges
Previous month/This month 500
3 Months 1,000
6 Months 1,500


 

Tariffs for Sending Money from Wallet to Bank

Range Charges (TZS)
 Min (TZS) Max (TZS) 
 1,000  2,999 400 
3,000  4,999  600 
5,000  9,999  800 
10,000  19,999  1,200 
20,000  29,999  1,800 
30,000  49,999  2,400 
50,000  99,999  2,800 
100,000  199,999  3,600
200,000 299,999 5,000
300,000 399,999 6,000
400,000 499,999 7,000
500,000 799,999 8,000
800,000 3,000,000 9,000
 Please visit our website for more information on terms and conditions:
www.tigo.co.tz/terms-and-conditions

 

 

REMEMBER:

1. You can send or receive up to TZS 5m per day or deposit up to TZS 10m on your Tigo Pesa account once fully registered.

2. When transacting at an agent’s outlet, you will be asked to show your original identification document.

3. Make sure your registration information is correct otherwise dial *106# then 2 or contact Tigo customer service for more assistance. 

4 a. For Cash-in , ensure the transaction has completed successfully and the balance on your account is correct and in line with the transaction you have done before leaving the agent premises.

  b. For Cash-out, ensure the  transaction has completed successfully, the balance in your account is correct in line with your transaction and that you have the right amount of cash before leaving the agent  premises

5. Remember to validate receiver's number whenever you send money to avoid inconvenience.

6. Access to the Tigo Pesa services is PIN protected. You hereby agree to guard your PIN and not disclose it to any third party including Tigo Pesa outlet operators, Tigo staff or any person purporting to have authority to ask for it. Change your PIN frequently. 

WALLET TO BANK Terms and Conditions

  • Subscriber must be Registered with Tigo Pesa
  • Subscriber can only send amounts within the transfer and transaction limit that are set
  • Subscriber must have balance in the wallet that includes sending amount and transfer fee

*All charges and tariffs on the Services are subject to applicable taxes.
*For fees and charges not listed on the website, please call 100 or visit any of our Tigo Shops for assistance.

 

 

Frequently Asked Questions:

  What is the process of cashing out money?
  • Dial *150*01#
  • Select 3 Cash-Out
  • Enter Agent code
  • Enter amount
  • Enter PIN to confirm Cas-out
  What are the advantages of using Tigo Pesa to Cash out?
  • Convenience: There is no need for you to walk to the bank
  • Affordable: The most competitive tariffs compared to other networks.
  • Secure: There is no risk of theft or fraud
  • Instant: All customer needs to do is make a few clicks to receive their cash
  How much will be charged for sending money?
  • Tigo Pesa has the most affordable Cash out charges
  • The charges are in accordance with our competitive tariffs as seen on our website
  What if I send money to the wrong Wakala?
  • You can call the Customer Care Agent by dialing 100.
  • The Tigo Pesa agent will confirm if your transaction has been successful or not.
  • Next, the agent will collect necessary information from you and follow the procedure for a reversal.

Terms & Condition:

  • Subscriber must be Registered with Tigo Pesa
  • Subscriber must have balance in the wallet that includes cashout amount and withdrawal fee
  • Subscriber can only cashout amounts within the transaction limit that are set
  • Subscriber can cashout only through Tigo Pea Agents

Frequently Asked Questions:

  How do I register for this service?

You don’t need to register for mobile banking to access this service. You just need to be registered with Tigo Pesa

  What is the process of transferring money from the bank?
  • Dial *150*01#
  • Select 7 Financial services
  • Select 1 Bank to Tigo Pesa
  • Select your Bank
  • Select 1 to enter Bank account number
  • Enter Bank Account number
  • Enter amount
  • Enter PIN to confirm transfer
  What if I don’t see my bank?
  • Select “Other Banks” option in the menu and look at the second and third sub menus. If you still can’t see your bank, please call our Tigo Customer Care #100
  Do I incur any fees to transfer money to the bank?
  • The charges you will incur will be in accordance with wallet to bank tariffs as seen on our website
  How long does it take to send money to the bank?
  • This will be instant or within 5 minutes
  If money does not reach the bank who do I contact?
  • If money does not reach the bank please call our Tigo Customer Care #100
  Which banks can I perform the wallet to bank transactions with?

 There are several banks listed as seen below

  • CRDB
  • NMB
  • Equity Bank
  • First National Bank
  • NBC
  • Stanbic Bank
  • UMOJA
  • Akiba Bank
  • Amana Bank
  • Standard Chartered
  • DCB Bank
  • Access Bank
  • Bank of Africa
  • Exim Bank
  • DTB Bank
  • ABSA Bank
  • KCB Bank
  • Mkombozi Bank
  • PBZ
  • TPB
  • IM Bank
  • CBA Bank
  • Maendeleo Bank
  • GT Bank
  • BancABC
  • ECO Bank
  • TPB Bank
  • Yetu Bank
  • Letshego
  • FINCA
  • UBA Bank
  • Mwalimu Bank
  • NIC Bank MFI
  • Canara Bank
  • BOA
  What are the advantages of using Tigo Pesa to send Money to the Bank?
  • Convenience: There is no need for you to walk to the bank
  • Affordable: The most competitive tariffs compared to other networks.
  • Secure: There is no risk of theft or fraud when transferring money with Tigo Pesa
  • Instant: Unlike other means, the recipients receive the money instantly, once the transaction is confirmed.
  What if I send money to the wrong account?
  • You can call the Customer Care Agent by dialing 100.
  • The Tigo Pesa agent will confirm if your transaction has been successful or not.
  • Next, the agent will collect necessary information from you and follow the procedure for a reversal.

Terms & Condition:

  • Subscriber must be Registered with Tigo Pesa
  • Subscriber can only send amounts within the transfer and transaction limit that are set
  • Subscriber must have balance in the wallet that includes sending amount and transfer fee

 

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